Nationwide UK Coverage

Our field engineers all have a high level of technical experience and continue to receive ongoing training, backed up by our in-house technical support team.  This mobile team of multi-skilled engineers, already provide full UK coverage to well over 10,000 locations nationally

We Know Retail

We are very familiar with operating in demanding retail environments and understand the need to represent our clients in a highly professional manner. As well as providing a high level of technical support, our team are fully adept at delivering in-store training and technical advice to retail store colleagues. Our dedicated technical team ensure that high level technical support and ongoing field training can also be provided.

Site Experience and Professionalism

A challenge that our clients’ regularly encounter is ensuring that a potential site location is suitable for a machine installation.  They also need to know that the work will be performed by a company able to meet or exceed the expectations of the site owner. Iconx International have operated within retail and public infrastructure for many years. We have worked with the UK’s largest rail providers and blue-chip retailers, providing detailed site surveys to record the required information of the client, whilst preparing rigorous H&S documentation that meets all regulatory requirements. We are trusted by recognised brands to complete their site-enabling works and on-going service maintenance so that any kiosk, vending machine or equipment can be installed safely, within the agreed timeframe and is consistently operational when a customer needs the service most.

Bespoke Service Maintenance Plan

With a full understanding of your requirements, we’ll develop a bespoke service maintenance plan, suited to the number, location and complexity of your machines. For customers that require it, our unique field management software can be fully integrated with your machine estate to provide complete visibility of field activity. This can include a management reporting module that can be tailored to your specific needs.

Maintaining High Field Service Standards

Working to your tailored SLA, we’ll complete on-site maintenance, ensuring machines are clean, fully functional and accessible to your customers, whilst maintaining their precision, reliability and usability.  Where software allows, we can also undertake off-site servicing and fault diagnosing remotely.